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Terms of Use

Terms of Use

Welcome to Guerniss! We’re glad you’re here. By using our website or shopping with us, you agree to a few simple rules that help keep everything safe and smooth.

1. Using Our Website

  • You’re welcome to browse, shop, and enjoy our content for your personal use.

  • Please don’t misuse the site (no spamming, hacking, or copying our content without permission).

2. Product Information

  • We do our best to show accurate details, prices, and images of every product.

  • Colors or shades may look slightly different depending on your screen.

  • If we spot any errors, we may update or correct them anytime.

3. Orders & Payments

  • When you place an order, please make sure your details are correct.

  • If there’s an issue with your order, we’ll contact you right away.

  • Payments must be made using the options available at checkout.

4. Delivery

  • We aim to deliver your order on time, but sometimes delays can happen due to courier or external issues.

  • Don’t worry—we’ll always keep you updated.

5. Returns & Refunds

  • If something isn’t right with your order, please check our Return & Refund Policy for how to return or exchange.

  • Products must be unused and in original packaging to be accepted.

    IMPORTANT NOTES

    1. Customers outside Dhaka City must record an unboxing video of the package as proof of condition upon delivery.

    2. No complaints will be accepted without proper evidence.

    3. Customers inside Dhaka City must check the package in the presence of the delivery staff before accepting it.

6. Our Content

  • Everything on this website (images, text, design, and logo) belongs to Guerniss.

  • Please don’t use or copy it without permission.

7. Privacy

  • We respect your privacy and protect your information.

8. Responsibility

  • We work hard to provide you the best products and services.

  • However, we can’t be held responsible for issues beyond our control, like internet errors, courier delays, or technical problems.

9. Updates to These Terms

  • Sometimes we may update these terms to improve your experience.

  • If you keep using the site after changes, it means you agree with the new terms.

10. Contact Us

Got questions? We’d love to help!

Phone: 01990-909696